JOY FACTS
questions that nag. answers that inspire
About
Tours & Events
Order Information
General FAQ
- How will I know the status of my order?
- Do you have any free samples?
- I don't live in the USA but want to place an order as a gift
- What is the best way to store my chocolate purchase? Expiration (freshness) or consume by date?
- How can I ship to multiple addresses? Can I select different goodies and gift messages to be shipped to different addresses?
Sales, Discount & Promo Codes
Cancel/Refund Order
Corporate Orders
Wholesale Orders
Shipping
Shipping Policies
- Free Shipping Promotional Policy
- Shipping Guidelines
- Daily Order Cut Off Times
- Warm Weather Shipping
- Saturday Delivery
Shipping FAQ
- Where do you ship to?
- When will my order ship?
- How do I track my package?
- Why is ground shipping not available?
- Why is ground shipping not an option for me if it’s lower than 72 degrees where I am?
Holiday Shipping Deadlines
Returns & Exchanges
Returns & Exchanges FAQ
- My order was lost, can I get a refund?
- I just noticed my order is going to the wrong address, what can I do?
- The gift box was damaged, can I get a new one?
- Why can't I just exchange items if I don't want them anymore?
- I received Chuao chocolates but I would like a refund or exchange.