something not right with your order? we’ll take it from here.
We offer a satisfaction guarantee for chocolate purchased at the Chuao Chocolatier Joy Factory boutique or on chuaochocolatier.com.
All claims and related issues must be addressed by email. We are not able to file claims via phone or chat assistance. Inquiries should be addressed to [email protected] Photos can also be submitted via email.
Due to health safety and quality regulations, we are unable to accept returns of perishable chocolates. Damage or discrepancy must be reported via email within 24 hours of verified receipt with proof of purchase, and we reserve the right to request photo evidence. Claims submitted thereafter will not be honored. In the event the product or original packaging has been discarded, we are not able to issue credit as this will be needed to submit a damage claim with the carrier.
Purchases from retail partners must be returned directly to them.