Due to health safety and quality regulations, we are unable to accept returns of perishable chocolates. If something is not right with your order, we are happy to support you in any way possible. Pleae contact us via email: firstname.lastname@example.org
- Damage, discrepancy, or otherwise must be reported via email within 48 hours of verified receipt (based on the carriers tracking information of the delivery of your order).
- For chuao boutique purchases: Proof of purchase is required.
- Do not discard shipping packaging and chocolates as we may request for them to be returned for quality assurance inspection.
We reserve the right to request photo evidence. Claims submitted thereafter will not be honored. In the event the product or original packaging has been discarded, we are not able to issue credit.
Purchases from retail partners must be returned directly to them.
We can surely follow up on any concerns that you might have regarding your purchase that was made at a retail partner, however, we do need your proof of purchase and an image of the bar (opened) with lot number and expiration date so we can submit a claim.
All concerns must be documented via our customer service department and cannot be resolved via phone. Please email us: email@example.com at your earliest convenience.