Please keep in mind that it is a working factory, so you are welcome to attend and participate at your own discretion. We require closed toe, non-slip shoes for the tour, as safety is incredibly important in our factory and warehouse.
Additional information regarding our Joy Factory
A limited number of wheelchair-accessible parking spaces are available directly in front of Chuao Chocolatier HQ & Joy Factory. Attraction on a first-come, first-serve basis.
Chuao Chocolatier HQ & Joy Factory is wheelchair accessible from the main entrance. Entrances are at sidewalk level, with ramps to and from the sidewalk where necessary.
Chuao Chocolatier’s tour is wheelchair accessible.
Service animals cannot be accommodated on the tour, as the tour takes place in a working factory where loose hair/fur is not permitted due to food safety standards.
All restrooms located within Chuao Chocolatier HQ & Joy Factory are wheelchair-accessible.