Ice packs are included in shipments, to ensure they arrive in an uncompromising state especially if they are being stored in UPS warehouse that is mostly at an unregulated temperature. The ice packs are guaranteed for 24 hours, but after that they melt and are no longer able to keep the product cool. The damage of the boxes may have come from the condensation of the ice packs. In no way will it affect the chocolate itself. We'd be happy to send you replacement boxes if you would like to repackage the chocolate. Please contact us at your earliest convenience at firstname.lastname@example.org and please include photos of the damage.