We are sorry to hear that your experience was unsatisfactory. If you are not fully satisfied with your purchase we encourage you to return it for an exchange or refund:
Products purchased from our retail partners need to be returned to them, with proof of purchase, for a full refund or exchange, even if the packaging is open. We trust that your product will be replaced or refunded on your next trip to your local retailer.
For quality assurance purposes will also investigate this matter and would appreciate if you could provide the following product information:
· Place of purchase: So we can follow up with the retail partner and ensure they are following the correct procedure in storing our yummy chocolate.
· Date of purchase
· Photos taken of the chocolate bar, opened: Needed to support your claim.
· Lot number/expiration date
Please note that we take your concerns very seriously and will investigate accordingly, however the chocolate cannot be discarded if you would need for us to turn your experience around for you. A ticket claim will be issued as we keep retention samples to verify the accuracy of your concerns.
Feel free to connect with us with any questions or concerns you might have about our yummy chocolate: firstname.lastname@example.org