Apparel Return Policy

We are happy to offer refunds or exchanges for new, unused shirts within 30 days of the original purchase date.

General guidelines

  • Notify us within 30 days after your purchase of your return or exchange needs via [email protected]tier.com
  • Return your purchase to the following address*

Chuao Chocolatier

ATTN: Joy Concierge

2350 Camino Vida Roble suite 101

Carlsbad CA 92011

  • Please include a brief explanation for the refund request. If your order meets our return policy criteria, we will issue a credit memo within 24 hours of receiving your returned order. It may take 2-5 business days for you to see the funds credited to the credit card used for your purchase, depending on your credit card institution.
    • Refunds will not be issued until we receive the returned t-shirt.
  • For exchanges, we will be happy to reship free of charge to the same shipping address once we receive the returned t-shirt. Please include the style (women’s/men’s) and size you would care for us to send**. Please note that our sizing runs small.

*Customer will need to incur return shipping costs.

**Only one exchange per customer per transaction. Valid only on Chuao t-shirt purchases as we do not exchange or refund chocolate orders.


J
Jenny is the author of this solution article.

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