We are happy to offer refunds or exchanges for new, unused shirts within 30 days of the original purchase date.
- Notify us within 30 days after your purchase of your return or exchange needs via firstname.lastname@example.org
- Return your purchase to the following address*
ATTN: Joy Concierge
2350 Camino Vida Roble suite 101
Carlsbad CA 92011
- Please include a brief explanation for the refund request. If your order meets our return policy criteria, we will issue a credit memo within 24 hours of receiving your returned order. It may take 2-5 business days for you to see the funds credited to the credit card used for your purchase, depending on your credit card institution.
- Refunds will not be issued until we receive the returned t-shirt.
- For exchanges, we will be happy to reship free of charge to the same shipping address once we receive the returned t-shirt. Please include the style (women’s/men’s) and size you would care for us to send**. Please note that our sizing runs small.
*Customer will need to incur return shipping costs.
**Only one exchange per customer per transaction. Valid only on Chuao t-shirt purchases as we do not exchange or refund chocolate orders.