We are so sorry to hear you are unable to enjoy your sweet order. Please contact the carrier directly to submit a claim accordingly as we cannot do this for you. USPS/UPS investigates and documents these issues. Here is some helpful information for you to review as we are unable to issue you a refund if your order was lost or stolen. We will do everything we can to follow up and if needed, support you in replacing your order at a discount rate.
Have your tracking number available to track your package and state you need to speak with a customer service representative.
They will open an investigation number and get back to you within 1-3 business days.
You can submit an inquiry regarding your order online: USPS.COM, help button on the right/send an email/add your tracking number/zip code/ write a brief message of your concerns.
Have your tracking number available to track your package.
You can also submit a claim via their portal by creating an account: UPS.COM