Back to website
Submit a ticket
Returns & Exchanges
Enter your search term here...
Returns & Exchanges FAQ
My order was lost, can I get a refund?
I just noticed my order is going to the wrong address, what can I do?
The gift box was damaged, can I get a new one?
Why can't I just exchange items if I don't want them anymore?
I received Chuao chocolates but I would like a refund or exchange.
I bought my Chuao chocolate somewhere else and want a refund
I bought a t-shirt but it doesn't fit me, can I exchange it?
My order is not here and the tracking number states it was delivered, what can I do?